Because our Wagyu beef is a perishable product, all sales are final. We cannot accept returns of meat once it has been delivered or picked up.
Our quality guarantee
We stand behind every cut we raise. If anything in your order arrives damaged, thawed, or otherwise not up to our standards, contact us within 48 hours of delivery or pickup and we will make it right with a replacement or store credit.
To help us resolve issues quickly, please include a photo of the product and packaging along with your order number.
Missed deliveries
Our beef ships and delivers frozen. If a delivery is missed and the product thaws because it was left out, we are unable to offer a replacement, so please make sure someone is available on your delivery day.
Questions
Call us at (269) 650-1900 or reach out through our contact page — we are a small family farm and a real person will get back to you quickly.